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General Manager Mass Appeal Draught House & Grille

General Manager

Full Time • Mass Appeal Draught House & Grille
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
Job Title: General Manager
Location: Mass Appeal Draught House & Grille
Status: Full Time
Reports to: Director of Hospitality
Salary Range: $65k-$75k per year

Description/Expectations:

Hendler Family Brewing Company is reopening its newly renovated taproom at Patriot Place, and we're gearing up for an exciting next chapter. The refreshed space is bigger and better, built to give guests more room to relax, enjoy great beer, and dig into something delicious.

We're launching a full kitchen program alongside the reopening — a menu built around elevated New England classics — and we're looking for the right people to help bring it to life. This is a ground-floor opportunity to help shape something new, in a space that's growing, and with a team that genuinely cares about doing things well.

HFBC brews will be pouring, the kitchen will be firing, and we are looking for good people to make it all happen. 

We need a dynamic hospitality professional to join our team as the General Manager.

Working under the direction of the Director of Hospitality, the GM leads by example and sets the tone and standards for excellence across the restaurant.  With a passion for customer service, the successful candidate is constantly looking for ways to improve the guest experience at Patriot Place while ensuring the restaurant remains an inclusive, positive, and overall great place to work. The GM has a clear understanding of both company and location-specific  goals and serves as a champion of these goals within the restaurant.

Essential Functions and Duties:

  • Provide day-to-day leadership for all staff and business operations
  • Ensure responsive, exceptional guest satisfaction regularly
  • Communicate and embody the company vision, culture, and values within the restaurant
  • Work with hospitality, marketing and events team(s) to plan and execute private and public events
  • Grow and develop staff through timely feedback and development plans. Provide performance-based coaching and feedback as needed.
  • In conjunction with finance team, manage and approve all invoices and expenses related to Patriot Place operation
  • Partner with HR to own recruiting, interviewing, hiring, and training front of house team members
  • Set proper staffing levels and weekly scheduling to meet high service level standards while maintaining staffing costs at an appropriate level
  • Other duties as assigned

Job Requirements:

  • High School Diploma or equivalent required; Certificate, Associates or Bachelors in business management or hospitality a strong plus
  • TIPS and/or ServSafe & Crowd Manager Certified
  • Minimum 5+ years hospitality experience required; minimum 2+ years of management experience required
  • Brewery experience a plus
  • Demonstrated experience in staff management through strong leadership and development
  • Ability to develop cross-functional relationships and work collaboratively
  • Ability to work nights, weekends, and holidays as needed; this is not a Monday - Friday, 9 - 5 role!
  • Experience using data to make decisions is a strong plus
  • Ability to work with timesheet, word processing, and excel programs


Physical Requirements:

  • Ability to lift at least 50 lb 
  • Ability to stand for extended periods of time
  • Continuously reach, bend, lift, carry, stoop and wipe

 Benefits: 

  • Medical, Dental, Vision coverage
  • Matching 401k after 9 months of employment
  • Paid time off, Vacation, Sick time, Company holidays 
  • Training and industry related education available 
  • Membership in Master Brewers Association of America 
  • Free case of our beer weekly (must be 21 or older) 
Compensation: $65,000.00 - $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Perks

proud to offer the following benefits to our valued employees

Medical, Dental, Vision
start on day one
Matching 401k
after 9 months of employment
Paid time off
Vacation, Sick Time, Company Holidays
Training
and industry related education
Employee Meals
Free case of our beer weekly
must be 21+ years of age
Hendler Family Brewing Co.